Remote training Teams Etiquette: How to communicate correctly in Teams


We’re hyperconnected, always online and expected to process ever-increasing amounts of information. Our Outlook inbox is flooded with messages every day, as are our Teams channels, and we often feel like we must immediately answer every one of these e-mails and messages. To keep some sort of overview, we try to structure this influx of messages as well as possible – but when you receive bits of information through different applications, structuring everything is easier said than done. Chaos ensues, you lose track of information and you can no longer see the wood for the trees.This generates a significant amount of stress.

In this course, we’ll show you how to organise communication in a structured way.The goal is to achieve more stability in your daily task list – and thus, more peace at work.

This training is all about efficiency in the communication applications most end users work with today: Teams and Outlook. You’ll also learn how to use tools like Teams messages and conversations in a more targeted, successful way, and why Outlook is still relevant for communication.


This training will teach you how to communicate efficiently and correctly via Outlook and Teams:

  • Which communication tools are available in Microsoft 365?
  • When do you communicate through Teams and when do you send an e-mail instead?
  • How to share information in a relevant way: from individual chat to group chat, Teams messages and e-mail
  • The importance of a communication policy
  • How do you retrieve a conversation?

Target Group

This training is essential for all Microsoft 365 end users who want to work efficiently.


Participants must know the basic principles of Teams.


Introduction - My current situation:

  • Which kinds of communication do I encounter today?
  • Through which channels does communication reach me?
  • Does this work?

Which tools does Microsoft 365 give you access to?

The Microsoft 365 Radar

  • Outlook
  • Teams
  • SharePoint
  • Yammer
  • Intranet

Efficiency: when do you use which type of communication – and why?

  • Different kinds of communication
  • Efficient communication in Outlook
  • Teams: how to use chat messages, posts, @mentions, tags efficiently + the power of text formatting in messages
  • Connection between Outlook and Teams:
    • Getting a channel’s e-mail address
    • Forwarding e-mails to Teams

How to retrieve messages

  • Searching in Outlook
  • Searching in Teams

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