Teams: External calls through Teams

  • Duration: Half a day

Description

Microsoft Teams is the future. It offers everything you need to work efficiently anywhere and anytime, brought together in one app. With its PBX functionalities, Teams can even replace a traditional phone system. Making and taking external calls, putting a call through, taking over a line or putting someone on hold: with Teams, you can do all of this intuitively. Do you want to learn more about Teams? Follow this course and discover how it can help you improve your personal and work routine!

Objectives

After this training, you’ll be ready to leave the old telephony systems behind and move on to Teams.

Target Group

Businesses who are starting to use Teams for telephony and want to help their employees get acquainted with the new system.

Content

  • Introduction to Teams
  • Calling from a chat or meeting
  • Internal and external calls (putting a call through, putting a line on hold, taking over a line from a colleague)
  • Voicemail
  • Internal agreements
  • Teams Mobile

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